Frequently asked questions
|Anything else you might want to know:|
How do I Manage my Shop?
We give you a secure account so you can manage your Shop directly. You can set your story, your photo, your logo, create and edit products, upload product images, set prices, descriptions, ingredients, recipes, track orders, contact customers, view sales reports and more!
How does Shipping Work?
You send Orders using your preferred courier or mail delivery company. Most products are offered as Super Saver Postal delivery, and customers can pay to upgrade is they want a faster Courier delivery.
- Supersaver Delivery is postal delivery within 3-5 working days.
- Expedited (2 business days) is courier delivery within 2 working days.
- Expedited (1 business day) is overnight courier delivery.
Can I Print a Shipping Label?
Yes. We provide a printable Shipping Label for each Order.
How do I Package my Products?
It is your responsibility to ensure products are suitable protected so they arrive in perfect condition. You should use suitable packaging and padding materials to ensure safe transit.
Who Pays for Shipping?
Customers pay for shipping when they place their order*. You arrange delivery to your customer using your preferred postal or courier service. We deposit shipping fees to your bank account with your usual monthly payment. (* Excludes Free Delivery offers.)
How do Free Delivery Offers work?
With Free Delivery, you offer to Customers to get Free Delivery when they place a minimum order value. Free Delivery applies to the lowest cost shipping method set for your produce (usually this is Super Saver Postal delivery). If a customer upgrades to a faster Courier Delivery, we collect an additional fee from the Customer deposit this to your bank account with your usual monthly payment.
How do I Ship Perishable Foods?
If your foods are very perishable (cheese, fresh meat, etc) you will need to use an additional insulated inner box and a cooling pack to maintain a lower temperature. Perishable foods should always travel by overnight courier.
Can I Link my Website to my shop on FoodAdo?
Yes. You can do so here.