Sent direct from the producer
Your order is shipped fresh to you directly from the Producer.
Products are ultra-fresh, as they haven’t spent time on shop shelves. They’re made and packed, then sent fresh and direct to your home or office.
We think food tastes best when it is fresh!
Get Delivery FREE!
Many of the Producers offer FREE Delivery for larger Orders. You will see during checkout if you have qualified for FREE delivery from a Producer.
Where we Deliver
We deliver to mainland UK only. That includes England (and the Isle of Wight), Wales and Scotland. Currently we do not deliver to Northern Ireland, Highlands and Islands of Scotland, the Isle of Man or the Channel Islands.
Making Sure your Courier Delivery Arrives Safely
To make sure your courier delivery arrives safely, please ensure you provide a delivery address where there will be someone to accept delivery. The Courier may ask for a signature on delivery.
Delivery Charge is to One Address
The delivery charge covers delivery to one address. If you want your items go to more than one address then please place separate orders.
Delivery Charge Per Item
Some items are particularly heavy, such as boxes of bottled drinks. In that case, we may charge a separate delivery charge per box. This is calculated for your order and the Shipping fee is displayed in your Basket during checkout.
How are Perishable Foods Delivered (like cheese for example)?
Perishable foods (like cheese) normally travel by overnight courier. Generally they will despatch on Monday to Thursday, for delivery the next day and to avoid delays over the weekend. Cheeses are carefully packaged to maintain optimum quality. As needed, your order will be packed with ice packs for shipment. Please refrigerate immediately.
Special Packaging Fees
Perishable foods (like cheese) require additional packaging to ensure they arrive in perfect condition. Some Producers may charge a Special Packaging fee to allow for the ice packs and insulation to ensure your cheese arrives in perfect condition. The Special Packaging fee is charged once per Order with a Producer, regardless of the number of products ordered.
Sending Gifts (Especially Perishable Foods like Cheese)
If you are sending as a gift, and particularly if the product is a perishable food like fresh cheese, please consider whether the lucky recipient is likely to be in. Is there a best day to catch them? If you let the Producer know they'll do their best to get it there on that day. Sometimes a workplace address is the best bet. The last thing we want is for your lovely fresh yummy cheese gift to wait our courier's depot until it can be picked up!
Please ensure your delivery address is correct that there is someone present to accept the goods as our Producers cannot be held liable for the condition of the goods in the event of non-delivery.
Often our Producers hand make their products in small batches to fulfil orders, so occasionally it may take a little longer. They will let you know if there is ever any delay.
Delivery on a Specific Date
If you want delivery for a specific date please check with the Producer first whether this is possible. Please bear in mind that no delivery service is 100% reliable.
Delivery to your Office or Work
If you are not going to be home for a delivery, it may be better to specify your work address.