Products normally despatch within 2 days of Order, or same day if Order Placed before noon.
Products normally ship on 48hr courier.

Returns Policy

Missing, Damaged or Incorrect Orders

We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products or in the unlikely event that a product arrives damaged, please contact us via the email address within the 'contact us' section of the website.

Change of Mind Cancellations

You can cancel your purchase at any time either before or up to 7 working days* following the day you receive the goods by emailing us at the address shown in the 'contact us' section of the website.

Your product must be complete and in 'as new' condition e.g. if you have opened the postal packet to examine the product you must have done so without damaging or marking the product or packaging. It must not have been used and have the heat seal still in place. It should be returned with the original postal packet and packing you received with it.
Please note that orders that have been ground to order (e.g - not whole roasted beans) may be exempt from our usual returns policy, as these represent a customised special order item. Any 'Free Gifts' received with the product must also be returned.

We cannot cancel your purchase when:

The seal has been broken on any products, or the goods were a special order to your specification.

To qualify for a refund or exchange the product must be:

In otherwise "as new" condition; and complete with any free gifts offered with it and, if possible, the original box and packaging. This promise does not cover faults caused by accident, neglect or misuse.

Having said all that! We still want to achieve absolute customer satisfaction and do look at each request for return on a case-by-case basis.